Shipping and Returns Policy

Please be aware that it is always our intention to deal with our customers promptly, efficiently and fairly at all times.  However, please remember that the RCTS is a society run by unpaid volunteers and an occasional problem may arise.

Postage & packing

We charge £4.00 Postage and Packing for UK orders.

For non-UK destinations we charge 40% of the cost of the book order (minimum £5.00).

Non-delivery

Whilst we do try to despatch orders promptly, please allow 28 days before enquiring in case the particular item which you have ordered in temporarily out of stock.  In the event of any item which you have ordered and paid for becoming unavailable we grant full credit, which can be used against further purchases or is refundable on request using the same means as payment.  A purchase by credit cards avoids the need to grant credits, since no charge is made until goods are actually despatched.

Stock availability

We will do our best to inform you of any delays.  If you have a problem with anything you receive from us, then please contact us first before taking any other action.  We will then advise the best course to take to get the matter resolved.

Delivery

Despatch is normally within 14 days or sooner after the receipt of your order.  We will advise you if we are unable to despatch promptly.  Despatch of overseas orders (including Europe) will be by airmail.  Postal and packing charges apply as shown above.

Cancelling an item

Under the UK’s Distance selling Regulations, you have the right to cancel the contract for the purchase of any item within seven working days of delivery.  This applies to our publications.  If you decide you no longer want the item after it has been dispatched, you may return it within seven working days and receive a full refund, including the original delivery charge but not including the return delivery costs.  If this is simply a ‘change of heart’ the item must be received back by us in the same condition in which it was sent.

Returns

We want you to be delighted every time you shop with us.  Occasionally, though, we know you may want to return items, so below is our returns policy.  It does not affect your statutory rights.

Our ‘no quibble’ guarantee means that if for any reason you are unhappy with your purchase you can return it to us in its original condition, within 14 days of receipt, and we will issue a full refund for the price you paid for the item and the postage.

Items to be returned must be undamaged, unused and in their original packaging.  Packages should be marked ‘Return’ on the external packaging and a copy of the sales order/invoice should be included with the returned items.  Returns are sent at the Buyer’s own expense.

Due to the nature of the products returns cannot be made for digital files.

Defective items

You can return items, if they are defective, within seven days of receipt.  All items carry a full refund guarantee, if found to be defective or mis-described and are returned with seven days of receipt.  However, items are NOT supplied on approval and are FIRM orders.

Delivery charges

If you are returning an item because of an error on our part or because it is defective, we will be happy to refund the delivery charges incurred in sending this item to you and your costs in returning it to us.  Otherwise, you will be responsible for those charges.

To return an item

Our new books are despatched by Book Law Publications.  To return an item you will need to request a returns number from them, please see https://www.booklaw.co.uk/contact-us.html

Should the return concern a second hand book please contact archive@rcts.org.uk